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PRIVACY POLICY
Last updated: September 16, 2026
RUBY Moto ("RUBY Moto," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit rubymoto.com, purchase products from us, communicate with us, use our customer-support services, sign up for communications, or otherwise interact with RUBY Moto (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy.
SECTION 1 - PERSONAL INFORMATION WE COLLECT
Depending on how you interact with RUBY Moto, we may collect the following categories of personal information:
CONTACT INFORMATION
This may include:
- Name
- Email address
- Telephone or mobile number
- Billing address
- Shipping address
ORDER AND TRANSACTION INFORMATION
This may include:
- Products purchased
- Order history
- Order numbers
- Shipping information
- Returns and exchanges
- Warranty claims
- Payment status
- Transaction details
PAYMENT INFORMATION
Payments may be processed by Shopify, payment processors, financial institutions, or other payment-service providers.
RUBY Moto may not directly receive or store complete payment-card numbers. Payment providers may collect information such as card details, billing information, transaction identifiers, and payment authorization information according to their own privacy practices.
ACCOUNT INFORMATION
If you create or use an account, we may collect:
- Account identifiers
- Login-related information
- Saved addresses
- Order history
- Account preferences
CUSTOMER SUPPORT INFORMATION
When you contact us, we may collect information associated with your inquiry, including:
- Name
- Email address
- Telephone number
- Voicemail recordings
- Call information
- Text-message communications
- Support tickets
- Product information
- Vehicle information you voluntarily provide
- Photographs or videos
- Warranty information
- Installation questions
- Correspondence with our support team
DEVICE AND WEBSITE INFORMATION
When you visit our website, we or our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Links clicked
- Dates and times of visits
- Approximate geographic location derived from IP address
- Cookie identifiers
- Shopping-cart activity
- Website interaction information
MARKETING AND COMMUNICATION PREFERENCES
We may collect information regarding:
- Email subscriptions
- Text-message opt-in status
- Text-message opt-out status
- Communication preferences
- Marketing preferences
SECTION 2 - HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you:
- Place an order
- Create an account
- Contact customer support
- Call or leave us a voicemail
- Send us a text message
- Complete a website form
- Submit a warranty claim
- Request product or installation assistance
- Subscribe to email or text communications
- Participate in a promotion
- Submit a product review
- Communicate with us through social media
- Otherwise provide information to us
We may also receive information automatically through cookies, analytics technologies, Shopify, payment processors, shipping providers, customer-support platforms, advertising services, and other service providers used to operate our business.
SECTION 3 - HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Shipping products
- Providing order updates
- Managing returns and exchanges
- Providing warranty service
- Responding to customer-support requests
- Responding to calls and voicemails
- Communicating by email, phone, or text where permitted
- Providing product and installation assistance
- Maintaining customer accounts
- Detecting and preventing fraud
- Protecting the security of our website and systems
- Maintaining business records
- Improving our products, website, and customer experience
- Analyzing website usage
- Measuring advertising and marketing performance
- Providing advertising where permitted by law
- Complying with legal and regulatory obligations
- Enforcing our Terms of Service
- Establishing, exercising, or defending legal claims
SECTION 4 - TEXT MESSAGING PRIVACY
RUBY Moto may offer SMS or MMS text messaging for customer support and related customer-care communications.
We may collect your mobile telephone number, messaging preferences, SMS opt-in information, SMS opt-out information, and records of text-message communications.
We may use text messaging to communicate regarding matters such as:
- Customer-support inquiries
- Missed-call and voicemail follow-up
- Product questions
- Installation assistance
- Order information
- Shipping information
- Returns
- Warranty matters
- Other customer-care communications
Consent to receive text messages is not a condition of purchasing any product or service.
Message frequency varies based on your interactions with RUBY Moto.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP.
For assistance, reply HELP or contact support@rubymoto.com.
IMPORTANT SMS PRIVACY DISCLOSURE
Mobile telephone numbers, SMS opt-in data, and text-messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers solely as necessary to provide our messaging and customer-support services, including telecommunications providers, messaging platforms, customer-support platforms, hosting providers, and other vendors acting on our behalf.
Such service providers are not authorized by RUBY Moto to use your mobile opt-in information or consent for their own marketing or promotional purposes.
SECTION 5 - HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers and other parties that help us operate our business.
These may include:
SHOPIFY
Our ecommerce store is powered by Shopify. Shopify may process personal information to provide ecommerce, checkout, account, fraud-prevention, hosting, and other services.
PAYMENT PROCESSORS
We may disclose information to payment processors and financial-service providers to process and verify transactions.
SHIPPING AND FULFILLMENT PROVIDERS
We may disclose information such as your name, shipping address, email address, telephone number, and order information to carriers, warehouses, fulfillment providers, customs brokers, or similar providers as necessary to deliver your order.
CUSTOMER-SUPPORT AND COMMUNICATION PROVIDERS
We may use customer-support, telephone, email, SMS, or messaging providers to communicate with customers and manage support requests.
ANALYTICS AND TECHNOLOGY PROVIDERS
We may use analytics, hosting, security, fraud-prevention, and technology providers to operate, secure, maintain, and understand the use of our Services.
PROFESSIONAL ADVISORS
We may disclose information to accountants, attorneys, insurers, consultants, auditors, or other professional advisors where reasonably necessary.
LEGAL AND REGULATORY DISCLOSURES
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to a subpoena, court order, or lawful government request
- Protect the rights or safety of RUBY Moto, our customers, or others
- Investigate fraud or security incidents
- Enforce agreements
- Establish or defend legal claims
BUSINESS TRANSACTIONS
If RUBY Moto is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Nothing in this section permits RUBY Moto to sell or share SMS opt-in consent or mobile telephone information to third parties or affiliates for their own marketing or promotional purposes.
SECTION 6 - COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning
- Remember preferences
- Maintain shopping carts
- Support checkout
- Detect fraud
- Measure website performance
- Understand how visitors use the website
- Provide analytics
- Measure marketing effectiveness
- Provide advertising where permitted
Your browser may allow you to block, restrict, or delete cookies.
Blocking certain cookies may affect website functionality.
SECTION 7 - ANALYTICS AND ADVERTISING
We may use analytics and advertising services to understand website traffic, measure advertising performance, and improve our Services.
Depending on your jurisdiction and settings, these providers may use cookies, device identifiers, IP addresses, or similar information.
Where required by applicable law, we will provide appropriate choices regarding targeted advertising, cookies, or similar technologies.
SECTION 8 - EMAIL COMMUNICATIONS
If you subscribe to promotional emails, we may send you marketing communications regarding RUBY Moto products, announcements, promotions, or other information.
You may unsubscribe from promotional emails by using the unsubscribe link included in the applicable email.
Even if you opt out of marketing emails, we may continue to send transactional or service-related communications, including order confirmations, shipping information, warranty communications, security notifications, or responses to customer-support inquiries.
SECTION 9 - DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide customer service
- Maintain warranty records
- Maintain tax and accounting records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
Retention periods vary depending on the type of information and the purpose for which it was collected.
We may retain information for a longer period where required or permitted by law.
SECTION 10 - DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, internet transmission, storage system, or electronic communication method can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of passwords and other account credentials associated with your account.
SECTION 11 - CHILDREN'S PRIVACY
Our Services are not directed to children under the age at which parental consent is required under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
SECTION 12 - YOUR PRIVACY RIGHTS
Depending on where you live, you may have privacy rights under applicable law.
These rights may include the right to:
- Request access to personal information
- Request correction of inaccurate personal information
- Request deletion of personal information
- Obtain information about how personal information is used or disclosed
- Opt out of certain uses or disclosures
- Withdraw consent where processing is based on consent
- Appeal certain privacy decisions where applicable
These rights are subject to exceptions and limitations under applicable law.
To submit a privacy request, contact:
support@rubymoto.com
We may need to verify your identity before completing a request.
SECTION 13 - UNITED STATES STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the applicable law, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain forms of targeted advertising, sale, or sharing of personal information.
We will process valid requests in accordance with applicable law.
RUBY Moto will not discriminate against you for exercising privacy rights provided by law.
SECTION 14 - DO NOT SELL OR SHARE MY PERSONAL INFORMATION
Where applicable privacy law defines certain advertising-related disclosures as a "sale" or "sharing" of personal information, you may have the right to opt out.
Any such rights do not alter the SMS privacy commitment described above.
RUBY Moto does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-messaging consent with third parties or affiliates for their own marketing or promotional purposes.
SECTION 15 - INTERNATIONAL USERS
If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where RUBY Moto or our service providers operate.
Privacy and data-protection laws in those jurisdictions may differ from those in your country.
Where required, appropriate safeguards will be used for international transfers of personal information.
SECTION 16 - THIRD-PARTY WEBSITES
Our Services may contain links to websites or services operated by third parties.
RUBY Moto is not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
SECTION 17 - SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify may collect and process personal information when you interact with our store, including information used to operate ecommerce functionality, checkout, payments, fraud prevention, and related services.
Shopify maintains its own privacy policies describing its processing of personal information.
You may review Shopify's privacy information at:
https://www.shopify.com/legal/privacy
SECTION 18 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal requirements, or Services.
When we update the policy, we will revise the "Last updated" date at the top of this page.
Where required by law, we will provide additional notice of material changes.
SECTION 19 - CONTACT US
Questions regarding this Privacy Policy or our privacy practices may be directed to:
RUBY Moto
Website:
https://www.rubymoto.com
Email:
support@rubymoto.com
Phone:
385-240-3855
