FREE SHIPPING on Domestic Orders >$99

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Shipping

We're excited about your new order, thank you!

We'll get it packed and shipped as quickly as possible, most orders are shipped within a day or two.  Orders placed late Friday through Sunday will be shipped at the beginning of the following week.  

Our adventures aren't limited to just the United States, so we ship to almost anywhere on the planet.  We also offer shipping insurance for your order if you are worried about damage/theft in transit.  You know your neighborhood better than we do, the choice is yours. RUBY does not cover damage/theft that happens after it leaves our shop.

U.S. ORDERS

FREE SHIPPING - orders over $99 are shipped free, usually by UPS GROUND

  • West Coast/Rocky Mtn Region – 3/4 business days 
  • MidWest & South – 5/6 business days
  • East Coast/NE – 6/7 business days

For a service map for UPS, click here.

 

Faster Delivery?

In a rush?  We can help.  If you'd like to expedite your order, please contact us by phone or text (413.438.7829) so we can be sure to get your order out the same day.

*Remember, we need time to pick and package your order.  Orders placed in the afternoon may not be able to be shipped the same day.  For best results, please place rush orders by 11AM MST.

 

GLOBAL ORDERS

Most international orders are shipped with UPS, some orders headed to more remote areas, Africa or South America are shipped by United States Postal Service (USPS).  Shipping with USPS means that they will deliver your package to your country's local mail service.  If you have concerns with either of these services, please reach out to us before placing your order and we can customize a delivery option that works for you.  

Our goal is to get your order to you as quickly and economically as possible.  Our experience would say that most international orders take 10-14 days to most urban centers outside the US.  

FLAT RATE International Shipping - $60

Most orders cost us between $90-120 to ship internationally.  To simplify the shipping process, thereby saving time for things like R&D and customer support, international orders ship for just $60.  

*if you are ordering apparel, stickers, or swag (things that can fit in an envelope or poly bag), please reach out to us when placing your order and we'll discount the shipping cost.

 

VAT & Import duties

You are responsible for all VAT or import duties (taxes) on your order.  All customs declarations will list the actual value of your order.  We are not able to adjust those amounts, apologies.  Clearly marked, properly filled customs forms are crucial to the speed of receiving your goods.

 

If you have any concerns about shipping, please reach out to us here.

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